Original Ireland
PAYMENT OPTIONS
Payment by credit card or debit card
Payment by PayPal
Shipping Policy
your contact details
Please make sure you provide us with valid, clear, active telephone number, email and address when you check out as we will use these details to contact you should there be any issues with your order or delivery.
delivery costs
At Original Ireland provides free delivery when you shop up to €400 to all National European and International Customers.
international shipping
We ship internationally and we use standard airmail service to delivery most orders. Delivery times are between 9am - 5pm on business days. please do not request that your parcel be left outside or near your premises as we cannot ask the postman to do this and for security reasons cannot write any messages on the package. Please email sales@originalireland.comif you'd like us to arrange special courier service for you, we are happy to assist.
delivery
Your order will be dispatched within 1-3 business days. once we have shipped your order, you will receive an automated notification to the email address you provided during check out.
For European customers, you should expect to receive your order within 2-5 business days via standard mail service. For international customers, you should expect to receive your order within 7-10 business days. Unfortunately, there's no track and trace service for any order under €400.00 as complimentary shipping offers standard postal service only, unless delivery address is for within Ireland. If you do not receive your order within this timeframe please contact us via sales@originalireland.com
paperless invoice
For environmental reason, please note that we do not include any papers of invoices and shipment in all orders.
Our Privacy Policy
data privacy
Your privacy has always been important to us, and we are committed to protecting the privacy and security of our customers and those who visit our website. We are all customers ourselves, therefore we know how important it is to keep the information we have safe and secure.
Personal data we collect from you is stored in a private register. The information is not public, never shared, and has no third-party involvement.
There are two reasons that we collect data -
a. delivering your online purchases
b. sending you tailored messages about our product offerings, in line with your preferences.
There are two ways that we collect data -
a. when you make purchases via our online shop, it is necessary for you to share some basic information with us;
b. there are newsletter subscription quick forms via our website and our Facebook page where you share basic information with us by filling in basic information using the forms
The protection of your personal data is very important to us which is why, in compliance with RGPD, all data collected is treated with extreme care and you can be assured that it is held safely, privately, and securely.
If you wish to contact us with any queries relevant to the processing of your personal data, please write to us by email - mail(at)Original Ireland.com we are only happy to assist you further.
Returns and Refunds
Returns
30 Day Return Policy – Unused Products Only
Returns are only accepted within 30 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, please contact us at sales@originalireland.com. To process your return, we require a receipt or proof of purchase. You will be responsible for shipping costs. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.
Several types of goods are exempt from being returned, such as gift cards and downloadable software products. These goods are identified on the website and during the ordering process as being non-returnable.
Please do not send your purchase back to the manufacturer.
Exchanges (Defective/Damaged Products Only)
90 Day Exchange Policy – Defective Products Only
If you believe you have a defective product, please contact us at .
sales@originalireland.com products may only be exchanged within 90 days of purchase. In order to process your exchange, we will need your order number, description of your setup (including photos if available), and any other information about your use of the product that may help us understand the
potential defect.
In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed. If Blue Robotics determines that repair or replacement of a defective product is not practical, we will provide a refund.
Depending on where you live, the time it may take for your repaired/replacement product to reach you may vary.
Damaged in Shipment
Be sure to inspect your product once you receive it. Any damage from shipping must be reported to Blue Robotics within 14 days of receipt of the product.
If you receive your product and it has been damaged during shipment, please email us at sales@originalireland.com away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@originalireland.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@originalireland.com
Shipping
To return your product, please contact us at sales@originalireland.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any shipping costs paid for by Original Ireland will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.